Moving your telephone system to the cloud has many benefits. It’s secure, accessible from anywhere and a future-ready solution ahead of traditional phone lines being switched off in 2025. With the current pandemic businesses are using modern technology more and more, such as video calling and internet-based cheaper calls. It can be frustrating when the quality is not where you need it to be to run your business smoothly. That’s why your internet connection is so important. Moving your systems to the cloud is a natural step forward for businesses, however what first needs to be considered is – does your internet connection have the Continue Reading »
Dealing with an influx of calls
COVID-19 restrictions have resulted in many businesses experiencing an high demand of inbound calls. Whether it’s rearranging bookings, making appointments, or general customer support requests, keeping your customers happy is essential. Call Queue A call queuing feature means callers can be placed in a queue if all your team are busy on calls. You can enable comfort messaging, music, or even allow them to automatically request a call back. Automatic Call Distribution Evenly distribute calls to queues, bespoke recordings or specific team members. Directing calls to the right person means that the customer experience Continue Reading »
Top tips on keeping motivated while working from home
It’s fundamental that you have the right internet connection. Most businesses depend on the internet to operate, so think about what would happen to productivity if your connection could not cope with what you’re trying to achieve. Ensuring seamless communication with your colleagues and customers is also essential when working from home. Just because you’re unable to get in the office with your colleagues, it doesn’t mean you should have to stop communicating. Software that has instant messaging capabilities, as well as access to a full list of your team members, can help you get quick answers, just as you could face to face. Keeping Continue Reading »
